At www.rcenglishlearning.online, we strive to provide high-quality digital products to our customers. Since eBooks and digital courses are non-tangible and cannot be returned once accessed, we have a no refund policy for all purchases. However, we are committed to ensuring customer satisfaction and will address any issues on a case-by-case basis.
Refund Eligibility: We may offer a refund or exchange under the following circumstances:
Duplicate Purchase: If you accidentally purchase the same eBook or course twice, please contact us with proof of both transactions.
Technical Issues: If you experience difficulties downloading or accessing your eBook or course, please reach out to our support team for assistance.
Incorrect File: If the file you receive is corrupted or does not match the description on our website, we will provide a replacement.
Refund Process and Timeline: If you believe you are eligible for a refund, please follow these steps:
Contact us at support@rcenglishlearning.online within 7 days of your purchase.
Provide your order details, including the order number and the issue you are facing.Our team will review your request and respond within 3 business days.
If a refund is approved, the amount will be credited to your bank account within 5-7 working days.
Non-Refundable Situations: Change of mind or dissatisfaction with the content.Failure to download or access the eBook or course due to personal device issues.Claims made after 7 days from the purchase date.
Contact Us: For any questions or support, please contact us at:
Email: support@rcenglishlearning.online
Phone: +91 9813205842
Operating Address: 308/3, Panipat. Haryana.
We appreciate your understanding and thank you for choosing www.rcenglishlearning.online!